GENERAL

I’m interested in a few dresses but indecisive of which one to go with from my try on, can someone else book it in before me?

If we have not received a deposit (refundable bond/hire fee) we are not able to keep an item aside for you. Anyone can book and secure a dress at a try on appointment, through booking a pick up appointment or making an order through our website. Once the refundable bond or hire fee is paid we are able to put your name down for your hire date and no one else is able to book it!

How and when do I return my dress?

Hope Valley:

Garments can be returned any time of the day or night that suits you as long as it is before the return time. We have a large mailbox opposite the front door where you can place your garment. Ensure the bags provided are also returned.

What if my dress doesn’t fit me?

If your garment does not fit you please inform us ASAP. In some situations we may be able to issue a partial refund or change the hire to another garment however, we do not offer refunds once an item is picked up or posted. Please read our t&c’s.

Do I have to clean the dress?

No, we take care of the cleaning for you! Simply return your dress in time into our large mailbox (postal: drop it at your local Post Office or yellow Express Post Box). If there are any concerns about stains please notify us.

What do I do if my dress has some small stains?

Please inform us and do not try to get them out yourself; Please return the dress as soon as you can. Allow us to do the best to get it cleaned for you and we will keep you updated with this process. If we cannot clean it we will have to keep the refundable bond to use that to cover additional cleaning fees. Please refer to our T&C’s for more information.

I will not be able to drop off the dress on time as I will be interstate, is there any way I can hire my dress for longer?

Yes, we offer a fee that extends the regular 4 day hire period. Please let us know in advance. The fee depends on the RRP of your garment and how many extra days you need. Enquire with us with the exact dates needed to get an estimate.

ONLINE ORDERS

How do online orders work?

Online orders make your hiring process efficient for us and for you! Simply, checkout with your selected item and select if you would like to pick up your item or for it to be posted. We will then review your order to confirm if it is available for your selected date. If it is, we would need a refundable bond which must be done using our booking system. If you selected to PICK UP your item select the ‘Pick Up’ appointment type and select your hire date. If you selected for your item to be POSTED select the ‘Refundable bond - Post Hires Only’ appointment type. From there we will fulfil your order via email with your Australia Post tracking number.

POSTAL HIRES

How and when do I return my dress?

Simply place your dress in the return pre-paid satchel that was included and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 2pm on your return date.

What if my return day is on a Sunday or Public holiday?

Australia Post do not operate on public holidays so please return your garment to an Australia Post Outlet by 2pm the following business day.

I need my dress to arrive through the post by the weekend, how can this be guaranteed?

We can post using FedEx as they offer postage using overnight express. This cost will be an additional $10-30 on top of shipping fees. This depends on the location (we are able to do a quote prior to this). Once they have picked up your hire it will arrive the following business day.

UBER DELIVERY

How does Uber delivery work?

To process an Uber delivery order in advance we will as usual need a refundable bond to secure your order. Prior to ordering the Uber we will need all payments (hire fee, bond and Uber delivery quote) and we will need someone to be available at the address we send it to. * Please note the Uber delivery fee will only be accurate just before we order it for you and depends on your location.

Once everything is proceed we will then organise the rest for you! We will order the Uber to pick up your order from us and will then update you how far the Uber is (you will also get notifications from Uber through text messages).

When returning your hire we still need it back by our usual times; the following Monday or 2 days after your hire date. We recommend express posting it back to us by the following business day before 2pm. Otherwise you may Uber deliver it back to us but must ensure we are available at that time.

Please refer to our T&C’s for any further information or contact us directly via Instagram or phone number for urgent enquiries.