By participating in any service by NP Collection, you are accepting and consenting to the following terms and conditions below:

Try-On Appointments:

Try-on appointments must be made through our booking system. A valid credit/debit card is required, but no fees will be charged unless:

• Your appointment is on a weekend or public holiday → $10 fee

• No show or cancellations with less than 6 hours notice → $10 fee

• A garment is damaged/soiled → $10+ fee

Please arrive on time for your appointment. You have 30 minutes from your scheduled time to try on garments. If you arrive early, please understand we may not be ready due to back-to-back bookings. If you can no longer make your appointment, cancel as soon as possible via your confirmation email or contact us directly.

Please take extra care when trying on garments and please notify us if a garment has been damaged in any way. Excessive makeup, fake tan, perfume, or any lotions that leave a residue is not permitted. We have makeup wipes if needed! If a garment is soiled at your try you will be charged a cleaning fee of $10 per garment (depending on the severity). If a garment is damaged you are liable for the fees to fix it or the replacement if it is damaged beyond repair. Please inform us of this as we would rather that than find it later.

When booking your try on appointment through our booking system, please state any specific items you would like to try and your desired hire date - This will help us to make sure the garments are available for your appointment. Please note: we can not always guarantee your garment will be there due to try ons booked prior or postal delays.. etc. Once your appointment is booked, our address and further details will be in your confirmation email.

If you wish to bring an additional person to your try-on, you must request permission before your appointment. Only one extra person is permitted upon request.

For hygiene purposes please remove your shoes before entering the room.

Securing a Garment:

To secure a garment a $20 refundable bond and/or the hire fee is required. We are unable to hold a garment until at least one of these fees is paid for. Both fees must be paid before picking up your garment.

The $20 refundable bond must be paid through our booking system by booking a ‘pick up’ appointment. Select your preferred day to pick up which can be up to 2 days before your hire date. A valid credit card and driver's license are required and which is kept strictly confidential. Once the pick up appointment is made the garment is secured for your hire date. Please note the bond is separate from the hire fee.

The hire fee must be paid by placing an order on our website or directly via bank transfer/EFTPOS.

The refundable bond will be returned after the garment/s has been assessed and cleaned. If we notice any permanent stains or damages that require extra cleaning, the bond will be held and used to cover any extra costs (See ‘Cleaning’ section for more info). Once the garment has been dry cleaned and in the same condition as it was, the bond will be transferred back or refunded online. If the bond was paid via bank transfer please send us your bank details and we will transfer directly. If the bond was paid through booking a pick up appointment, please allow up to 5 - 7 business days. If you have not received the bond after 7 business days please don’t hesitate to contact us. For more info on refunds through our online provider please click here.

Cleaning:

Please be extra cautious when applying tanning products, makeup, and perfume! Please be careful of accidents that may occur and treat the garment as if it’s your own. All garments are thoroughly checked before cleaning; however, please notify us if you notice the garment containing any stains or damages of any sort (please provide photos if possible). *Please do not attempt to remove stains, fix damages, alter, or wash the garment in any way.

A basic cleaning fee is included in all hire prices. In a case where a garment has been severely stained or damaged, we will use the bond to compensate for repairs and/or extra dry cleaning. Examples of damages include but are not limited to; tears, holes, permanent stretching, permanent stains, or other factors that cannot be easily fixed and would prevent the garment from being hired. It will be decided by NP Collection whether a garment is regarded as damaged and we will inform you of this.

If our dry cleaner can not amend the stain/s or damages this will result in additional costs (higher than the bond); You will be liable for this excess, and if so, we will inform you of this so this can be reimbursed to us. If the garment is damaged beyond repair or not fixable we will provide evidence with a letter from our dry cleaner. The full RRP of the garment must be paid to NP Collection for the replacement. Payment plans may be requested.

Cancellations:

No refunds can be provided once you have picked up your garment or if we have posted your garment (this includes any reasons e.g. change of mind or sizing errors). The bond is also kept but can be used as credit for your next hire.

The refundable bond and/or hire fee can be transferred to another garment with equal or lesser value for the same hire date. If the garment is of greater value, the difference must be paid. If the garment is of lesser value, the difference will not be refunded.

Returning your Garment:

Please return the garment unwashed in the sealed bag/s that was provided to you. If our bag is not returned or is in very poor condition we will charge a $5 fee (deducted from the bond).

Garments can be returned any time of the day or night that suits you as long as it is before the return time. We have a mailbox located opposite the front door.

Garments that are hired for Friday/Saturday must be returned before MONDAY 6 PM. If your hire date falls on a weekday the garment must be return by 6 PM on the following business day. Starting from the pickup date, the hire period may not exceed 4 days. If a longer hire period is needed, we are happy to accommodate - please contact us!

Garments that are not returned by the return date will result in a $20 late fee (which is deducted from the bond). If the garment is not returned after 24 hours of the return day, an additional $20 each 24 hours will incur until the garment is returned. Once we have informed you of this, the extra fees can be charged through your card saved on your file (from the booking system).

If a garment is not returned within 2 weeks of the return date, we reserve the right to report the garment as lost and escalate the situation as legally required.

Postal Hires:

Express postage costs $25 (return satchel is provided). The garment will be posted by the Tuesday morning prior for a weekend hire; Or 2-3 business days before your event date. If you need your hire urgently (within 2 days) we offer and recommend overnight express delivery which can cost between ($10-30 extra) - See our FAQ. Once we post your dress a tracking number will be provided via Australia Post Express. We are not responsible for Postage delays and no refunds are provided if your garment does not arrive on time. We also do not provide refunds for any reason, which includes change of minds or if you do not wear the garment (including sizing errors).

A pre-paid Australian Post express satchel is included in the parcel and will make it easier for you to return your garment. Please return the garment unwashed.

*Please note*

The garment MUST only be lodged at the Australia Post (not in a post box). This should be done on the next business day following your hire date by 12 pm. Failure to lodge the garment in time will incur a $20 late fee for each consecutive day the garment is not sent. Proof of lodgment must be provided, so please keep all forms of receipts. The bond will be returned and cleaned (please allow up to 5-7 business days as this is done through our online system).

In a case where we have not received your item, we will contact Australia Post for an investigation. In this case, they will most likely need to talk to the sender (you) so we will need you to cooperate with us. If Australia Post has no evidence through their system that the satchel was not posted, we will have to charge the RRP of the garment. We will inform you of this. Please be aware this can be done through your card saved on your file (from the booking system) if you do not wish to cooperate with us.

Uber Delivery:

To process an Uber delivery order in advance we will as usual need a refundable bond to secure your order. Before ordering the Uber we will need all payments (hire fee, bond, and Uber delivery quote). *Please note the Uber delivery fee quote may change and will only be accurate just before we order it for you depending on your location.

When returning your hire we still need it placed in our black and white mailbox (around the left side of the house) by the following Monday (or 2 days after your hire date). Otherwise, if you are unable to, we recommend express posting it back to us by the following business day before 12 pm (same conditions in the ‘postal hires’ section). If needed we can order your Uber to pick up the hire or we can assist in ordering it.

Extended hire dates:

Usually, the hire period (from pick-up date to return date) should not be more than 4 days all up; this includes postal hires. If you know in advance you need a longer rental period, we offer a small fee (depending on the RRP of the garment and how long you need it for). This fee will allow your rental to be up to 8 days or can be slightly longer if needed. If you plan to hire a garment interstate, please inform us so we are aware of this.

Discounts:

• Hire a garment with a friend and both receive $10 off! (Both need to be present at a try on/pick up and must be for the same hire date)

• Scan our loyalty card to receive 30% off your 4th hire and 50% off your 8th hire

• Tag us on your Instagram posts for a $5 discount on your next hire!

Thank you for hiring with us and we hope you love your outfit! Please contact us if you have any questions or need any clarification!

For more info see our FAQ page!

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